How to Add A Payee

You can add a company payee, such as your cell phone or insurance provider, or an individual payee, such as your electrician or friend.

To add payees first, from the “Payments” tab select “Add a Payee.”

Once there, select the type of payee you wish to add.

Adding a Company

Step 1: When adding a company, the Subscriber will need to enter the information from their remittance statement.

Step 2: iPay’s system will attempt to locate a match based off of the information the Subscriber entered for their payee.

Newly added payees will be placed at the top of the payee list for the remainder of the bill pay session.

Adding an Individual Payee

Three options to add an individual
  • Allow them to provide their banking information
  • I have their bank account information
  • Mail a check

Allow Them to Provide Their Banking Information (Electronic)

Step 1: Input the Payee’s information: Name, Phone Number, and Email Address

Step 2: Choose a Keyword

Keyword: This can be any word that is communicated from the Subscriber to the payee. The payee will be required to enter this as a measure of security which will then prompt them to enter in their bank account information.
  • The subscriber can view the keyword when they edit the payee’s information.

Step 3: Activate the Payee

  • Payee is activated by a one-time system generated code. 
  • Subscriber can choose to activate payee now or later; however if they choose later, then they will be unable to schedule payment until the activation process is complete.

Activation Process

Payee Activation: Payee activation is an additional security feature for higher risk payees:

  • Individual 
  • Bank or Credit Union 
  • Checking and Savings options will always require and activation code. 
  • Loan and Credit Card will only require and activation code if we are unable to locate a match in the payee database. 
  • Transfers 

Activation Code Details

  • One-time system generated code 
  • The activation code is specific to each and will expire if the Subscriber: 
  • Requests a new code for the payee 
  • Ends the bill pay session 
  • The Subscriber will be unable to select a delivery method if their information has been changed within the last 30 calendar days 
  • This does not include information from enrollment

Activation Code Step 1: Select “Preferred Delivery Method” to receive the activation code: Phone, Email, or Text

Activation Code Step 2: Enter Activation Code into field and then click “Next”

Step 4: Payee will be sent an email where they must enter:

  • Keyword
  • Account Information

Please note: The payee has nine days to enter their keyword and account information

I Have Their Bank Account Information (Electronic)

*Routing numbers will need to be valid routing numbers for the external institution.

Mail a Check

If you still have questions please contact the customer service center at 888-888-8888