Duplicate transactions after completing reactivation

Symptom: There are duplicate transactions or register is out of requiring an adjustment during reconciliation.

Specific steps/recommendations based on products are below:

Quicken

Note:There is a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register”.If this preference is enabled, then customers will have to delete the transactions in the register.

• If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.

• If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time.

• If there are too many transactions to delete, or the steps to delete multiple transactions is difficult for the customer; restore a backup file.(Important: If the backup was not made right before following the conversion instructions, do not restore one and manually delete the transactions.)

Instructions:

1. How To Edit and Delete Downloaded Investment Transactions? http://quicken.intuit.com/support/help/investing/how-to-edit-and-delete-downloadedinvestment-transactions/GEN82428.html

2. How do I void or delete a transaction in my account register? http://quicken.intuit.com/support/help/downloading-accounts-and-transactions-fromyour-bank/how-do-i-void-or-delete-a-transaction-in-my-account-register/GEN82288.html

3. I have duplicate transactions in my account register. http://quicken.intuit.com/support/help/downloading-accounts-and-transactions-fromyour-bank/i-have-duplicate-transactions-in-my-account-register/GEN86089.html

 

QuickBooks

• If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting

• If the transactions have already been accepted to the register, restore a backup file and repeat the reactivation steps

Instructions: 1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

http://support.quickbooks.intuit.com/support/Articles/HOW12494l

 

 

Duplicate accounts after completing reactivation

Symptom: Unable to link to existing account/s and only given the choice to add a new account.

Specific steps/recommendations based on products are below:

Quicken

• First, confirm all accounts have been deactivated including hidden (Quicken)

• If they are, delete the duplicate account from the account list, and then repeat the reactivation steps

Instructions:

1. Prompted to Create New Account Instead of Using Existing Account for Online Services

Note: if you have not added the account, follow this article. http://quicken.intuit.com/support/help/bank-download-issues/prompted-to-createnew-account-instead-of-using-existing-account-for-online-services/GEN82238.html

2. How To Hide an Account (Note: follow steps to unhide) http://quicken.intuit.com/support/help/account-transaction-issues/how-to-hide-anaccount/GEN82284.html

3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution (Instructions provided by your Financial Institution)

4. How To Delete an Account Note: If you have added the account, follow this article. http://quicken.intuit.com/support/help/account-transaction-issues/how-to-delete-anaccount/GEN82281.html

5. Follow through the reactivation steps provided by the financial institution

QuickBooks:

• First, confirm all accounts have been deactivated including inactive (QuickBooks) accounts

• If they are remove/delete downloaded transactions that do not match the register in the Online Banking Center from the incorrect account • Repeat the reactivation steps

Instructions:

1. Show hidden (inactive) entries in a list. http://support.quickbooks.intuit.com/support/pages/inproducthelp/core/qb2k12/contentpacka ge/core/lists/task_list_restore.html?family=pro

2. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

Note:

• This should be done for the account that was mistakenly added

• This step must be followed to attempt to delete the account or ensure that these transactions are not included in any reporting.

http://support.quickbooks.intuit.com/support/Articles/HOW12494l

3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution (Instructions provided by your Financial Institution)

4. Hide an account (or subaccount)

Note: this should be done for the account that was mistakenly added.

http://support.quickbooks.intuit.com/support/pages/inproducthelp/core/qb2k12/conte%20ntpackage/core/chart_of_accounts/task_account_inactive.html?family=pro%20%20%20

5. Follow through the reactivation steps provided by the financial institution