Mobile FAQ

Who is allowed to use the Apple or Android Mobile Banking Applications?
Who is allowed to use the Apple or Android Mobile Banking Applications?   Any customer with a First Southern National Bank account may access the Ap...
Tue, Mar 10, 2015 at 9:47 AM
What do I need in order to register for the application?
What do I need in order to register for the application?   Online Banking credentials are required to login to the Mobile App. Customers may regi...
Tue, Mar 10, 2015 at 9:48 AM
Can multiple users use the Mobile App through the same device?
Can multiple users use the Mobile App through the same device?   Yes. Any Online Banking user may login to any device with the First Southern Mobile ...
Tue, Mar 10, 2015 at 9:49 AM
Do I need to be the primary account holder in order to use the App?
Do I need to be the primary account holder in order to use the App?   No. As long as your social security number is tied to an existing account you wi...
Tue, Mar 10, 2015 at 9:47 AM
I have forgotten my username or password. How can I retrieve it?
I have forgotten my username or password. How can I retrieve it?   If you forget your First Southern Online Banking username and/or password, you may ...
Tue, Mar 10, 2015 at 9:50 AM
I am having difficulty with creating a username.
I am having difficulty with creating a username.    The username is restricted to between 6-20 characters in length. The guidelines for creating a use...
Tue, Mar 10, 2015 at 9:52 AM
I am having difficulty creating a password.
I am having difficulty creating a password.   Passwords must be at least six characters in length and must include a letter and a number. If you are u...
Tue, Mar 10, 2015 at 9:53 AM
How often am I required to change my password for the App?
How often am I required to change my password for the App? Passwords are set to expire every 90 days. You will be prompted when it is time.
Tue, Mar 10, 2015 at 9:58 AM
Will my account be deactivated due to a lack of use?
Will my account be deactivated due to a lack of use? No. The account will remain active unless a specific request comes from the actual customer or via t...
Tue, Mar 10, 2015 at 10:02 AM
How do I reset my password?
How do I reset my password?    If you know your current password and wish to change it, this can be done once you log in to your online accoun...
Sat, Mar 28, 2015 at 8:12 AM