Mobile FAQ

What are the minimum requirements for the App?
What are the minimum requirements for the App?   The minimum requirements, including supported devices and iOS versions, for the Apple version of th...
Fri, Mar 27, 2015 at 8:50 AM
Who is allowed to use the Apple or Android Mobile Banking Applications?
Who is allowed to use the Apple or Android Mobile Banking Applications?   Any customer with a First Southern National Bank account may access the Ap...
Tue, Mar 10, 2015 at 9:47 AM
What do I need in order to register for the application?
What do I need in order to register for the application?   Online Banking credentials are required to login to the Mobile App. Customers may regi...
Tue, Mar 10, 2015 at 9:48 AM
Can multiple users use the Mobile App through the same device?
Can multiple users use the Mobile App through the same device?   Yes. Any Online Banking user may login to any device with the First Southern Mobile ...
Tue, Mar 10, 2015 at 9:49 AM
Do I need to be the primary account holder in order to use the App?
Do I need to be the primary account holder in order to use the App?   No. As long as your social security number is tied to an existing account you wi...
Tue, Mar 10, 2015 at 9:47 AM
I have forgotten my username or password. How can I retrieve it?
I have forgotten my username or password. How can I retrieve it?   If you forget your First Southern Online Banking username and/or password, you may ...
Tue, Mar 10, 2015 at 9:50 AM
I am having difficulty with creating a username.
I am having difficulty with creating a username.    The username is restricted to between 6-20 characters in length. The guidelines for creating a use...
Tue, Mar 10, 2015 at 9:52 AM
I am having difficulty creating a password.
I am having difficulty creating a password.   Passwords must be at least six characters in length and must include a letter and a number. If you are u...
Tue, Mar 10, 2015 at 9:53 AM
How do I logout of the App?
How do I logout of the App? For Apple devices, press the Log Out button in the upper right hand corner of the App. For Android Devices, press the sett...
Tue, Mar 10, 2015 at 9:54 AM
After selecting Get Directions from the Locations menu, I’m unable to continue with the current session.
After selecting Get Directions from the Locations menu, I’m unable to continue with the current session. Selecting Get Directions opens the device’s def...
Tue, Mar 10, 2015 at 9:57 AM